Business Processes in SAP for Utilities

• Overview
• CR&B application components
• Integration of CR&B with standard SAP ERP system
• Integration of CR&B with standard SAP CRM system
• Execution of the most important business processes:
• Customer information
• Customer information with IC Web Client
• Master data
• Move-in/out handling
• Device maintenance
• Meter reading
• Billing and invoicing
• Energy data management
• Intercompany data exchange
• Contract accounts receivable and payable

Level:

Basic Processes & Foundation

Course included in the following training paths:

SAP Utilities

Goals

• Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing (“CR&B””).
• The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified.

Audience

• Managers
• Project managers
• Project teams

Prerequisites

• None

Course based on software release

• ERP 6.07 SP04, CRM 7.03 SP04, NW 7.11 SP03

Notes

• This course, along with IUT210 (Master Data and Basic Functions) is recommended as a prerequisite for any further courses.

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